📄 Frequently Asked Questions

🐾 Shipping Questions

Q: How long does shipping take?
A: We typically process all orders within 1–2 business days.
Delivery times are usually between 5–10 business days depending on your location.

Q: Do you ship internationally?
A: At this time, we ship only within the United States.
Stay tuned as we expand to other regions!

🐾 Orders & Returns

Q: Can I change or cancel my order after placing it?
A: We process orders very quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to modify or cancel it.

Q: What is your return policy?
A: We offer a 30-Day Hassle-Free Return Policy.
If you're not satisfied with your purchase, simply contact us within 30 days of receiving your item, and we'll help you process a return or exchange.

Q: How do I start a return?
A: Email us on the Contact us Page with your order number and the item you'd like to return. We'll walk you through the easy steps!

🐾 Product Questions

Q: How do I know which size bed/toy/feeder is right for my pet?
A: Product sizing and recommendations are listed in each product description.
If you still have questions, email us — we’re happy to help match you with the perfect item!

Q: Are your products safe for pets?
A: Absolutely! All Whiskr Labs products are designed with pet safety as our top priority.
We use pet-friendly, non-toxic materials and test every item extensively.

Q: What if my product arrives damaged?
A: We're very sorry! Please contact us within 7 days of receiving the item with photos of the damage, and we'll make it right.

🐾 Payment & Checkout

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Is my payment information safe?
A: Yes! Our store uses SSL encryption and secure payment gateways to protect your personal information. Your safety is our top priority.

🐾 Still Have Questions?

No problem!
Email us anytime and we’ll get back to you within 24 hours.
We’re always happy to help!